Refrigerated Transport Systems
Digital Transformation, Branding, Mobile Apps, SaaS Development, UI/UX Design, Website Development
Refrigerated Transport Systems (RTS) has built refrigerated transport bodies in the UAE for 40 years. Over that time the company grew into several branches and businesses, from manufacturing to refrigerated vehicle rentals, but its data was still managed by hand: in documents, Excel sheets and inboxes scattered across departments.
Over the last two to three years, Shubbak Technologies has been leading RTS’s digital transformation, one department at a time.
The challenge
- Records for staff, customers, rentals and stock were kept in separate documents and spreadsheets in each branch.
- Every month, matching Salik tolls and traffic fines to the right customer and vehicle took two weeks of manual work.
- Each garage in the production process (box building, painting, electrical and automotive work) tracked its own jobs, so nobody could see where an order stood.
- Staff used different email addresses and tools, which made access and security hard to manage.
What we did
Analysis first. We studied RTS’s existing operations, mapped each process with the people who run it, and agreed on priorities with every stakeholder before changing anything.
One company domain. We started with email: all users moved onto the company’s main business domain, thermokinguae.ae, with properly managed accounts.
HR and factory attendance. HR records and attendance for the factories and branches now run in one system.
One central database. Every branch, business and customer record was brought together in a single database, so all teams work from the same data.
Rental booking management. We built a booking system for RTS’s refrigerated vehicle rentals, where vehicles are booked and bookings are managed online.
Salik and traffic fines, automated. Staff now upload the raw data, and the system allocates each Salik charge and fine to the right customer and vehicle. A job that took two weeks every month now takes one day, fully online.
Centralized inventory. Stock across multiple branches and warehouses is managed in one place.
One production line (in progress). We are connecting every garage, from box building and painting to electrical installation and automotive engineering, into a single production line, so RTS can see exactly which stage each order is at.
Results
- Salik and traffic fines processing cut from two weeks to one day each month.
- One database for every branch, business unit and customer.
- A live view of rentals and inventory, with production tracking on the way.
- Every department moved online with the agreement of its users and stakeholders.
What’s next: AI
With RTS’s data now connected, the next step is AI to process that data faster, from reading documents to spotting issues and supporting planning.
The website
As part of the programme we also rebuilt the RTS website on WordPress with a new UI/UX design that follows their brand, showcases the full product range and highlights their technical expertise, with backup and recovery in place.
Thinking about digitizing your own operations? Read about our digital transformation services or contact us for a free consultation.